Terms & Conditions

HeartAtlas – Handcrafted, Personalized Jewelry

1. Scope

These Terms & Conditions apply to all purchases made through our online shop by consumers.

2. Seller Information

The purchase agreement is concluded with:
Heart Atlas
Email: [email protected]

3. Conclusion of Contract

All product listings in our shop are non-binding offers. By clicking the "Order" button, you are placing a binding order. An automatic confirmation will be sent to your email after placing the order.

4. Prices & Shipping

All prices are in Euros and include VAT. Shipping costs are displayed separately during checkout. We offer free shipping for our launch.

5. Payment

Payments can be made by credit card, PayPal, or other methods listed in the shop.

6. Delivery

Orders are shipped to the address you provide. Since each piece is handcrafted and personalized, please allow up to 7 business days for production before shipping.

7. Personalized Products

As each piece is custom-made based on your birth chart, returns or exchanges are not possible unless the product is damaged or defective.

8. Warranty

Statutory warranty rights apply. If your item arrives damaged or incorrect, please contact us within 7 days of delivery.

9. Intellectual Property

All content on this website, including product designs, images, and text, is the property of HeartAtlas and may not be used without permission.

10. Governing Law

These terms are governed by the laws of Austria. Place of jurisdiction is Vienna.